Question 1

I purchased tickets online, can my friend collect my tickets from the box office?

Accepted Answer

The registered patron is the only person authorised to collect tickets purchased online. If the registered patron is unable to attend an event and is authorising another person to collect the tickets on their behalf, they must complete a Letter of Authorisation which can be obtained by emailing boxoffice@dubaiopera.com. This must be pre-arranged prior to the show.

Question 2

I selected to collect my tickets from the Box Office, what identification do I need to pick these tickets up?

Accepted Answer

To collect your tickets, the purchaser of the tickets must present the following at the Box Office:

• Customer Purchase Email Receipt
• Credit Card used to purchase tickets
• Photo ID

Question 3

If I select Print At Home or Mobile Tickets, do I need to come to the Box Office to swap these for a ticket?

Accepted Answer

No, your print at home or mobile tickets are valid for entry. Simply present these to the ushers scanning tickets upon entry to the Venue. No need for you to visit box office.

Question 4

What are the Opening Hours of the Box Office?

Accepted Answer

Our Box Office opening hours: 11am to 8pm for walk-in customers or you can email boxoffice@dubaiopera and our team will be happy to help.

Question 5

Where is the Box Office located?

Accepted Answer

Dubai Opera Box Office is located in Opera Plaza on Sheikh Mohammed Bin Rashid Boulevard. Box Office will be operational daily from 11am – 8pm.

Question 6

What happens if I can’t attend a show?

Accepted Answer

Dubai Opera does not offer refunds or exchanges as a result of a change in your personal circumstances.

Question 7

What happens if I arrive late for a show?

Accepted Answer

Each show or event has specific Latecomer Policy and will be mentioned in the event's Pre-show email and website page. As a courtesy of all audience members, please plan your journey accordingly and avoid being locked out or disturbing the audience amid the Performance is going on.

Question 8

From what age do I require a ticket to attend a show?

Accepted Answer

Children under the age of two are not permitted to attend events at Dubai Opera, with the exception of certain family shows. 
 All children over the age of two will require a ticket to gain entry into the auditorium.  For certain shows, there may be a concession price available for children. 
 If there is an age restriction on a particular show, this restriction will prevent children under that age from attending a show and valid ID may be required. 
 Visitors under the age of 18 years old must be accompanied by a parent or guardian while attending a performance or event at Dubai Opera.

Question 9

Can I buy tickets to multiple events?

Accepted Answer

The option to buy tickets to multiple events is currently not available. Please buy tickets to each event separately.

Question 10

How can I purchase tickets if I live outside Dubai?

Accepted Answer

Tickets are available online for anyone living outside the UAE.  Tickets Delivery is only available in UAE.

Question 11

Can I buy tickets on my mobile?

Accepted Answer

Yes, you are able to purchase all Dubai Opera tickets through your mobile.

Question 12

What happens if I forget to bring my ticket to a show?

Accepted Answer

We will be able to replace your tickets at Dubai Opera Box Office if you have sufficient proof of purchase and valid ID. Dubai Opera may not replace tickets where seating is unallocated (general admission tickets).

Question 13

What do I do if an event is cancelled or rescheduled?

Accepted Answer

You will be offered a refund or exchange of a ticket if an event is cancelled or rescheduled. 
 Proof of purchase will be required for any refund or exchange and Dubai Opera will communicate with the purchaser as to how and when the refund or exchange can take place.

Question 14

What is a restricted view?

Accepted Answer

Restricted view refers to seats that have restricted viewing of the stage. The level of restriction may vary dependent on the show and stage set up.

Question 15

How will I know if my booking is confirmed?

Accepted Answer

Your online booking is confirmed once you receive an email receipt to your nominated email address. This email will contain your booking confirmation number and details of your booking. Incase of error please contact boxoffice@dubaiopera.com

Question 16

How many tickets can I buy to an event?

Accepted Answer

Up to 10 tickets may be bought online in one transaction. For more than 10 tickets, please visit Dubai Opera Box Office or email boxoffice@dubaiopera.com to apply for a Group Booking. 
 Dubai Opera may set a ticket limit for certain shows which will restrict buying over the set limit. If a certain show has this restriction in place, this will be clearly displayed on the ticketing event page.

Question 17

How do I make a group booking?

Accepted Answer

A group booking refers to the buying of more than 10 tickets in one transaction. Group bookings can be made in person at Dubai Opera Box Office or via a ticket order form which is available upon request from boxoffice@dubaiopera.com

Question 18

How do I make a wheelchair or special access booking?

Accepted Answer

Designated seats will be held within Dubai Opera for wheelchair-bound patrons and their companions. Wheelchair bookings will be made available via the Dubai Opera Box Office or via a ticket order form which is available upon request from boxoffice@dubaiopera.com

Question 19

How do I buy tickets to shows being held at Dubai Opera?

Accepted Answer

Tickets are available for sale for all Dubai Opera events and shows via web, mobile and in person at Dubai Opera Box Office. Web and mobile purchases are also available via the official Dubai Opera ticketing website: www.dubaiopera.com and some of the shows are available on Platinumlist.net 
 Dubai Opera Box Office is located on the Opera Plaza on Sheikh Mohammed Bin Rashid Boulevard, operational daily from 11:00 - 20:00. 
We strongly advise customers not to purchase from any other source to avoid the risk of fraud. Customers who purchase tickets from an unauthorized seller may find those tickets invalid and be denied entry to Dubai Opera.

Question 20

What does “Unable to obtain the tickets you requested” mean?

Accepted Answer

When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the message 'Unable to obtain the tickets you requested'. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Please try again, or try reducing the number of tickets you have selected.

Question 21

What does “Sold Out” mean?

Accepted Answer

This message is displayed when there are either an inadequate number of tickets to fulfil a request for adjacent seats eg. four tickets have been requested yet there are no more than three seats next to each other in the Venue, or all the tickets that were available have been selected by other customers and they are in the process of completing their transaction. An event is also displayed as 'Sold Out' when all transactions for Dubai Opera’s entire available tickets have been completed. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. This is why on rare occasions, 'Sold Out' can be seen yet shortly after, the event is back on sale.

Question 22

Can I choose specific seats?

Accepted Answer

When booking online you are offered the next best available seating in your chosen category. You will then have an opportunity to move your seats in any available section that matches the selected price category. Please visit the Dubai Opera Box Office if you would like assistance with booking specific seats. We recommend that you use a computer when booking as selecting seats might not be available when using some mobile phones. System will not allow single seats to be left and you may contact the Box Office in such cases.

Question 23

Can I resell my tickets?

Accepted Answer

Tickets must not, without the prior written consent of Dubai Opera, be resold or used for advertising, promotion or other commercial purposes. Tickets found to have been resold are void and will be cancelled without the possibility of any refund.

Question 24

What are the terms of a concession ticket?

Accepted Answer

Concession refers to discounts made to targeted groups for the purchase of tickets. Concession tickets will not be available for all performances. For performances which do have a concession price type available, the eligibility of this discount will be outlined on the individual ticketing event page as well as the Dubai Opera website.

Question 25

Where can I collect my tickets?

Accepted Answer

Tickets can be collected from the Dubai Opera Box Office, located in the Opera Plaza on Sheikh Mohammed Bin Rashid Boulevard, Downtown. The Box Office is operational daily from 11am – 8pm.

Question 26

Can I get a refund or an exchange?

Accepted Answer

We do not offer refunds or exchanges as a result of a change in your personal circumstances. Once a transaction has been completed, the sale is final. Refunds and exchanges are only permitted in the event of a show cancelling or rescheduling.

Question 27

What happens if my tickets are lost or stolen?

Accepted Answer

If your tickets are lost or stolen, we may be able to replace them for you. We will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified including the proof of purchase and if you are able to give us reasonable notice before the event. Visit the Dubai Opera Box Office or email boxoffice@dubaiopera.com for assistance.

Question 28

Why are there mandatory fields when creating an account?

Accepted Answer

In some cases we may need to contact you to keep you informed about updated show details. We want to ensure we have all the details of your purchase to ensure we can assist you with your booking should you require extra tickets, lose your tickets or forget your tickets. By law, we also need to collect certain data for the Dubai Government as part of the Dubai Tourism and Commerce Marketing requirements.

Question 29

Do I have to create an account to purchase tickets online?

Accepted Answer

To buy tickets online, you will be required to create an account. Once you register, you can use the same account login details each time you wish to purchase tickets in the future. You can update your details at any time using the Sign In link on the toolbar at the foot of the webpage.

Question 30

How do I change my contact details such as email address or delivery address?

Accepted Answer

To update your contact details, select the Sign In link on the header of the webpage then sign in with your current username and password. Once you have logged in, you are able to update your information and click update once completed to save the changes. 
 Please note, you are not able to update details such as email address, you will be required to create a new account with your new email ID.

Question 31

How do I create an account?

Accepted Answer

When purchasing tickets online, you will be prompted to create an account or log in to an existing account. If you have previously purchased tickets through Dubai Opera’s website, you are able to use your existing account. If it is your first time buying tickets for a Dubai Opera event, you will need to complete a simple registration form online which becomes your account log in each time you wish to purchase tickets in the future. You will be prompted to do this once you have selected the event you wish to attend and the number of tickets you wish to purchase.

Question 32

I am having trouble logging in and can’t remember my password. How do I reset my password?

Accepted Answer

To make an online purchase, you must create an account or log into your existing account if you have previously registered. If you have forgotten your password, please use the “Forgot Password” functionality on the log in page to have your password emailed to you. IF the issue persists please contact boxoffice@dubaiopera.com and the team will assist.

Question 33

What happens if I accidentally print the same ticket more than once and bring the wrong tickets to a show?

Accepted Answer

Tickets can be reissued to the registered patron. For assistance with replacement tickets at the Venue, please visit the Box Office. A replacement fee may be charged for the reissuing of tickets.

Question 34

Can I have tickets delivered to an address outside of the UAE?

Accepted Answer

Ticket delivery is only available via courier within the UAE. Tickets can still be purchased by international patrons, with the recommended delivery method being print at home ticket or collection from the Dubai Opera Box Office on or before the show day.

Question 35

My Print at Home tickets are blank and have no barcode on them, what do I do?

Accepted Answer

Just reach out to boxoffice@dubaiopera.com, the team will resend you the tickets with complete details.

Question 36

What happens if I change my phone or accidentally delete my Mobile Ticket?

Accepted Answer

Mobile tickets can be reissued to the registered patron. For assistance with replacement tickets, please contact us via email at boxoffice@dubaiopera.com. If you have access to your confirmation email you would have received at the time of booking, you can also access your tickets via the links enclosed in that email. A replacement fee may be charged for the reissuing of tickets.

Question 37

Why hasn’t my ticket been delivered?

Accepted Answer

If your ticket was sent to you via courier, you will receive an SMS once tickets have been dispatched by Dubai Opera. You are then able to use the details in the SMS to track your package and contact the courier company. If your tickets was sent to you as a print at home ticket, please check your account to see which email address you used to make the booking and if the email address entered is correct. The email containing your ticket(s) may sometimes be delivered to your Junk Folder, so please check here also. If your ticket was sent to your mobile as an SMS, please check your account to see which mobile phone number you used to make the booking and if the number entered is correct. You can also access your ticket via the links in your confirmation email. Simply print these tickets from your web browser and use these to access the Venue on event day. Replacement tickets may be arranged for some events, please contact us via boxoffice@dubaiopera.com for assistance. Tickets may also be replaced at the box office on the day when dealing with the original credit card holder.

Question 38

Mobile Ticket Delivery Information

Accepted Answer

Dubai Opera offers you convenience and improved access at selected shows with tickets sent direct to your mobile phone. You are able to purchase tickets online and have them sent directly to your registered email address. You also have the option of sending every person in your booking their own individual ticket via email. Alternatively, you may wish to receive all the tickets on your mobile phone and either forward them to your friends, yourself, or keep all tickets on your phone and arrive together with your friends. Helpful tips when arriving at the event: If you selected to have all tickets sent to your regiestered email address, make sure these have been forwarded on to everyone in your booking 
 Before arriving at the event open your email message 
 Once your message has been opened, click on the link to reveal your Mobile Ticket in preparation for scanning 
 Ensure the back-light on your mobile phone is turned up to aid the speed of scanning  
 Dubai Opera use hand held scanners, simply present the Mobile Ticket to the usher scanning staff upon arrival for scanning. 
 If you don't have a smart phone you can click on the link(s) above to view and print your tickets from your web browser.

Question 39

Courier Delivery Information

Accepted Answer

Dubai Opera offers the option to have your tickets couriered to your nominated address for selected shows. Tickets bought online will have courier as a delivery option until 7 days prior to the show date. Tickets will be dispatched to the address you have provided in your account registration within one week of your purchase date.If you are not available at the delivery location during the delivery time, shipment will be returned to Dubai Opera Box Office and will need to be collected the day of the event by the purchaser. Courier fee will not be refunded in such cases.

Question 40

Venue Collect Delivery Information

Accepted Answer

Dubai Opera offers the option to have your tickets collected from Dubai Opera Box Office for selected shows.  Box Office will be operational daily from 11am – 8pm.  To collect your tickets, the purchaser of the tickets must present the following at Box Office: 
 Customer Purchase Email Receipt Goverment ID 
 If collecting tickets prior to a show, please ensure you arrive early to avoid queues and delays in entering the Venue.  A lockout period applies to all events for all latecomers. If the credit card holder is unable to attend an event and is authorising for another person to collect the tickets on their behalf, they must complete a Letter of Authorisation which can be obtained by emailing boxoffice@dubaiopera.com

Question 41

Print at Home Ticket Delivery Information

Accepted Answer

Dubai Opera offers print at home PDF tickets for selected shows. Each print at home PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. If you purchase more than one ticket, make sure you print out and bring along each separate print at home PDF to the show. Apple users and customers with early versions of Adobe Acrobat may see blank details on the print at home tickets. If this is the case, you will need to save the PDF(s) to disk and open the print at home ticket using Adobe Acrobat Reader version 8.0 or above. Download is available here. On a phone or tablet, use the free Adobe App to open your print at home ticket. Don’t forget to print all your tickets and ensure the barcode is printed clearly before arriving to the Venue. Once you arrive, you can proceed straight to the ushers scanning tickets and use your printed tickets for entry.

Question 42

Are cameras and videoing equipment allowed inside the auditorium?

Accepted Answer

Professional cameras or videoing equipment are not permitted inside the auditorium, anyone bringing professional cameras or videoing equipment will be asked to cloak the items with one of the ushers.

Question 43

How can I reach Dubai Opera?

Accepted Answer

Plan your journey in advance, keeping in mind the expected heavy traffic in the downtown area.
 • Parking Entrance C: Located on Sheikh Mohammed bin Rashid Boulevard, just after the Dubai Opera hashtag sign. 
• Dubai Opera Paid Self-Parking: Available on level B2 via the parking entrance C. 
• Taxi and Private Car Drop-off/Pick-up: Conveniently located at Dubai Opera Plaza next to the Dubai Opera hashtag sign. 
• Paid Valet Service: Available during Dubai Opera's operational hours. Please note that valet service ends 30 minutes prior to the start of performance.

Question 44

Is Dubai Opera wheelchair accessible?

Accepted Answer

Yes, Dubai Opera is wheelchair accessible. For assistance with booking tickets for a wheelchair, please contact us by emailing boxoffice@dubaiopera.com

Question 45

Is valet parking available?

Accepted Answer

Yes. We do have valet services that are chargeable. Valet pricing varies depending on the show.

Question 46

Can I leave the Venue during a show and then re-enter?

Accepted Answer

You are able to leave the Venue at a suitable break in the performance if necessary. You will require your show ticket to re-enter the Venue and may be held at the door or seated in alternate seats upon re-entering to avoid disruption of the performance.

Question 47

What time do the doors open for a show?

Accepted Answer

Dubai Opera will be open two hours before the scheduled start time of a performance. Doors to the main auditorium generally open 30 minutes before the commencement of the performance. For exact running times can be found on the individual event pages on our ticketing website: https://dubaiopera.etixdubai.com/

Question 48

Is there a dress code for shows within Dubai Opera?

Accepted Answer

Dubai Opera is the ideal venue to celebrate elegance and style. Guests are expected to dress accordingly, avoiding attires that are excessively casual (such as shorts or flip flops) or provocative to maintain the venue's dress code standards. Our commitment to promoting cultural diversity and inclusivity extends a warm welcome to all national and traditional styles.

Question 49

Where can I park?

Accepted Answer

Dubai Opera Paid Self-Parking: Available on level B2 via the parking entrance C, at a cost of AED20 per hour (excluding overnight charges, at AED60 per hour from 1AM to 6AM) through PARKONIC SALIK integrated system.

Question 50

Can I bring strollers inside Dubai Opera?

Accepted Answer

Strollers are not permitted into the Main Auditorium of Dubai Opera.

Question 51

Can I bring food and drinks inside Dubai Opera?

Accepted Answer

Food and beverages purchased outside Dubai Opera are not permitted inside the building. Food and Beverages purchased from Dubai Opera bars are generally not allowed inside the auditorium. In some shows, beverages purchased from Dubai Opera bars are allowed inside the auditorium in disposable glasses only.

Question 52

Can I take photographs and videos inside Dubai Opera?

Accepted Answer

Photography, audio or video recording including camera phones policies vary for shows in Dubai Opera Auditorium or for shows held in the Studio. However, please avoid filming and the usage of mobile phones inside the auditorium to avoid disturbing other audience members.
  Professional filming, photography and recording requires an approved media permit from Emaar, you can reach out to communications@dubaiopera.com for further details on how to apply to a media permit.

Question 53

Is there an age restriction?

Accepted Answer

Visitors under the age of 18 years old must be accompanied by a parent or guardian while attending a performance or event at Dubai Opera. Different shows have different age restrictions.

Question 54

Do you have a lost property at Dubai Opera?

Accepted Answer

For lost items at Dubai Opera, please contact boxoffice@dubaiopera.com

Question 55

How do I report a lost item at Dubai Opera?

Accepted Answer

If you have lost an item at Dubai Opera , please contact boxoffice@dubaiopera.com

Question 56

Do you provide a cloaking service?

Accepted Answer

Yes, Dubai Opera offers a complimentary cloaking service to all audience members. Depending on the size or type of the item, it may be required to be checked by a member of the Security Team.

Question 57

Can I bring oversized bags into the auditorium?

Accepted Answer

Any bag bigger than a rucksack will need to be checked a member of the security team and cloaked with one of the ushers.

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