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FAQs

BOX OFFICE

  • Where is the Box Office located?
    • The Dubai Opera Box Office is located in the Opera Plaza on Sheikh Mohammed Bin Rashid Boulevard. The Box Office will be operational daily from 10am – 9pm.

  • What are the Opening Hours of the Box Office?
    • Our Box Office opening hours:

      From 7 July until 2 September from 12pm – 7pm.

      From 3 September from 10am – 9pm

  • If I select Print At Home or Mobile Tickets, do I need to come to the Box Office to swap these for a ticket?
    • No, your print at home or mobile tickets are valid for entry. Simply present these to the ushers scanning tickets upon entry to the Venue. No need for you to visit the box office!

  • I selected to collect my tickets from the Box Office, what identification do I need to pick these tickets up?
    • To collect your tickets, the purchaser of the tickets must be present the following at the Box Office:

      • Customer Purchase Email Receipt
      • Credit Card used to purchase tickets
      • Photo ID
  • I purchased tickets online, can my friend collect my tickets from the box office?
    • The registered patron is the only person authorised to collect tickets purchased online.

      If the registered patron is unable to attend an event and is authorising for another person to collect the tickets on their behalf, they must complete a Letter of Authorisation which can be obtained by emailing boxoffice@dubaiopera.com.  This must be pre-arranged prior to the show.

GENERAL TICKETING

  • What happens if my tickets are lost or stolen?
    • If your tickets are lost or stolen, we may be able to replace them for you.  We will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified including the proof of purchase and if you are able to give us reasonable notice before the event. Visit the Dubai Opera Box Office or email boxoffice@dubaiopera.com for assistance.

  • Can I get a refund or an exchange?
    • We do not offer refunds or exchanges as a result of a change in your personal circumstances.  Once a transaction has been completed, the sale is final.  Refunds and exchanges are only permitted in the event of a show cancelling or rescheduling.

  • Where can I collect my tickets?
    • Tickets can be collected from the Dubai Opera Box Office, located in the Opera Plaza on Sheikh Mohammed Bin Rashid Boulevard, Downtown.  The Box Office is operational daily from 10am – 9pm.

  • What are the terms of a concession ticket?
    • Concession refers to discounts made to targeted groups for the purchase of tickets.  Concession tickets will not be available for all performances.  For performances which do have a concession price type available, the eligibility of this discount will be outlined on the individual ticketing event page as well as the Dubai Opera website.

  • Can I resell my tickets?
    • Tickets must not, without the prior written consent of Dubai Opera, be resold or used for advertising, promotion or other commercial purposes.  Tickets found to have been resold are void and will be cancelled without the possibility of any refund.

  • Can I choose specific seats?
    • When booking online you are offered the next best available seating in your chosen category.  You will then have an opportunity to move your seats in any available section that matches the selected price category.  Please visit the Dubai Opera Box Office if you would like assistance with booking specific seats.
      We recommend that you use a computer when booking as selecting seats might not be available when using some mobile phones.
      System will not allow single seats to be left and you may contact the Box Office in such cases.

  • What does “Sold Out” mean?
    • This message is displayed when there are either an inadequate number of tickets to fulfil a request for adjacent seats eg. four tickets have been requested yet there are no more than three seats next to each other in the Venue, or all the tickets that were available have been selected by other customers and they are in the process of completing their transaction.

      An event is also displayed as “Sold Out” when all transactions for Dubai Opera’s entire available tickets have been completed. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. This is why on rare occasions, “Sold Out” can be seen yet shortly after, the event is back on sale.

  • What does “Unable to obtain the tickets you requested” mean?
    • When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the message “Unable to obtain the tickets you requested”.

      Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Please try again, or try reducing the number of tickets you have selected.

  • How do I buy tickets to shows being held at Dubai Opera?
    • Tickets are available for sale for all Dubai Opera events and shows via web, mobile and in person at the Dubai Opera Box Office. Web and mobile purchases are also available via the official Dubai Opera ticketing website.

      The Dubai Opera Box Office is located on the Opera Plaza on Sheikh Mohammed Bin Rashid Boulevard, operational daily from 10am – 9pm.

      There is only one authorised and approved seller of tickets for Dubai Opera – www.dubaiopera.com. We strongly advise customers not to purchase from any other source to avoid the risk of fraud. Customers who purchase tickets from any seller other than Dubai Opera may find those tickets to be invalid and entry may be denied to Dubai Opera as a result.

  • How do I make a wheelchair or special access booking?
    • Designated seats will be held within Dubai Opera for wheelchair-bound patrons and their companions. Wheelchair bookings will be made available via the Dubai Opera Box Office or via a ticket order form which is available upon request from boxoffice@dubaiopera.com

  • How do I make a group booking?
    • A group booking refers to the buying of more than 10 tickets in one transaction. Group bookings can be made in person at the Dubai Opera Box Office or via a ticket order form which is available upon request from boxoffice@dubaiopera.com

  • How many tickets can I buy to an event?
    • Up to 10 tickets may be bought online in one transaction. For more than 10 tickets, please visit the Dubai Opera Box Office or apply for a Group Booking. Dubai Opera may set a ticket limit for certain shows which will restrict buying over the set limit. If a certain show has this restriction in place, this will be clearly displayed on the ticketing event page.

  • How will I know if my booking is confirmed?
    • Your online booking is confirmed once you receive an email receipt to your nominated email address. This email will contain your booking confirmation number and details of your booking.

  • What is a restricted view?
    • Restricted view refers to seats that have restricted viewing of the stage. The level of restriction may vary dependent on the show and stage set up.

  • What do I do if an event is cancelled or rescheduled?
    • You will be offered a refund or exchange of a ticket if an event is cancelled or rescheduled and you cannot or prefer not to attend the rescheduled event.

      Proof of purchase will be required for any refund or exchange and Dubai Opera will communicate with the purchaser as to how and when the refund or exchange can take place.

  • What happens if I forget to bring my ticket to a show?
    • We will be able to replace your tickets at the Dubai Opera Box Office if you have sufficient proof of purchase and valid ID. Dubai Opera may not replace tickets where seating is unallocated (general admission tickets).

  • Can I buy tickets on my mobile?
    • Yes, you are able to purchase all Dubai Opera tickets through your mobile however the option to select seats might not be available when using some mobile phones. Otherwise, you may use the standard website.

  • How can I purchase tickets if I live outside Dubai?
    • Tickets are available online for anyone living outside the UAE.  The Print at Home delivery type is recommended for all international purchases. You may incur additional service charges from your bank if you are purchasing tickets from outside of the UAE.

  • Can I buy tickets to multiple events?
    • Tickets can be bought for multiple events by clicking on the ‘select more tickets’ on the Payment Page.  You will then be able to add more tickets to your shopping basket and pay for all your tickets at once.

  • How do I search for a specific event I am looking for?
    • You can search for events by typing in the name of the show or a key word associated with the show and selecting the magnifying glass at the top of the home page.

  • From what age do I require a ticket to attend a show?
    • Children under the age of two are not permitted to attend events at Dubai Opera, with the exception of certain family shows.
      All children over the age of two will require a ticket to gain entry into the auditorium.  For certain shows, there may be a concession price available for children.  
      If there is an age restriction on a particular show, this restriction will prevent children under that age from attending a show and valid ID may be required.
      Visitors under the age of 16 years old must be accompanied by a parent or guardian while attending a performance or event at Dubai Opera.

  • What happens if I arrive late for a show?
    • Latecomers are only admitted into the auditorium at a suitable break in the performance, this may mean at a scene change, round-of- applause or the interval. Latecomers points are at the discretion of the performing company.

      Latecomers may also be seated in alternate seat locations to avoid disruption of the show.

  • What happens if I can’t attend a show?
    • Dubai Opera does not offer refunds or exchanges as a result of a change in your personal circumstances. 

      Your friends and family are most welcome to use the tickets on your behalf but a copy of the ticket purchaser’s ID will be required for verification.

GIFT VOUCHERS

  • Can I use more than one Dubai Opera Gift Voucher in one transaction?
    • Yes, you are able to use multiple Dubai Opera gift vouchers. Just enter the unique voucher number on each voucher until you reach the value of your purchase price. There is a limit of AED 10,000 worth of Dubai Opera gift vouchers that can be redeemed per transaction.

  • How do I redeem a Dubai Opera Gift Voucher?
    • Dubai Opera gift vouchers can be redeemed online or at the Dubai Opera Box Office.  To redeem the gift voucher online, simply select gift voucher as the payment type and enter the voucher number when prompted.  If using a gift voucher at the box office, present the voucher to the seller as your payment for tickets.

      These gift vouchers can then be redeemed for all shows being sold through Dubai Opera, subject to availability. 

  • How do I find out the expiry date of my Dubai Opera Gift Voucher?
    • If you have a hard copy of your Dubai Opera Gift Voucher, the expiry date is listed on your voucher.  If your Gift Voucher is a print at home PDF, the expiry date is twelve months from the purchase date listed.

      The value and expiry date of your voucher can also be found when entering the voucher number on the payment page.

  • How do I buy a Dubai Opera Gift Voucher?
    • Dubai Opera Gift Vouchers can be purchased online or via the Dubai Opera Box Office.

  • Can I use my existing Dubai Opera Gift Voucher to purchase another Gift Voucher?
    • No, you cannot use your gift voucher to purchase another gift voucher.

  • The tickets I am purchasing cost less than the value on my Dubai Opera Gift Voucher, what happens to the remaining value?
    • If the purchase price of an event ticket is less than the value of a Dubai Opera gift voucher used for redemption, the residual credit balance of the gift voucher will remain on the voucher and may be redeemed in the future. The original gift voucher validity will apply and any residual credit balance will not be refunded or credited on expiry.

  • Am I able to ‘top up’ my Dubai Opera Gift Voucher?
    • No, Dubai Opera gift vouchers cannot be topped up or reloaded.

  • How do I receive my Dubai Opera Gift Voucher?
    • When purchasing your gift voucher online, you have the option to have it sent to you via courier or sent to your email as a print at home PDF. When purchasing your gift voucher at the Dubai Opera Box Office, you will receive your gift voucher as a hard copy.

  • How long is a Dubai Opera Gift Voucher valid for?
    • Dubai Opera Gift Vouchers are valid for 12 months from the date of purchase and must be redeemed within this 12 month period.

  • What can I redeem my Dubai Opera Gift Voucher for?
    • Dubai Opera Gift Vouchers can be used to buy tickets for shows (subject to availability) on sale through our ticketing website and the Dubai Opera Box Office.

ONLINE PURCHASE

  • I am having trouble logging in and can’t remember my password. How do I reset my password?
    • To make an online purchase, you must create an account or log into your existing account if you have previously registered. If you have forgotten your password, please use the “Forgot Password” functionality on the log in page to have your password emailed to you.

  • How do I create an account?
    • When purchasing tickets online, you will be prompted to create an account or log in to an existing account. If you have previously purchased tickets through Dubai Opera’s website, you are able to use your existing account.

      If it is your first time buying tickets for a Dubai Opera event, you will need to complete a simple registration form online which becomes your account log in each time you wish to purchase tickets in the future. You will be prompted to do this once you have selected the event you wish to attend and the number of tickets you wish to purchase.

  • How do I change my contact details such as email address or delivery address?
    • To update your contact details, select the Sign In link on the toolbar at the foot of the webpage then sign in with your current username and password. Once you have logged in, you are able to update your information and click update once completed to save the changes.

  • Do I have to create an account to purchase tickets online?
    • To buy tickets online, you will be required to create an account. Once you register, you can use the same account login details each time you wish to purchase tickets in the future. You can update your details at any time using the Sign In link on the toolbar at the foot of the webpage.

  • Why are there mandatory fields when creating an account?
    • In some cases we may need to contact you to keep you informed about updated show details. We want to ensure we have all the details of your purchase to ensure we can assist you with your booking should you require extra tickets, lose your tickets or forget your tickets. By law, we also need to collect certain data for the Dubai Government as part of the Dubai Tourism and Commerce Marketing requirements.

TICKET DELIVERY

  • Print at Home Ticket Delivery Information
    • Dubai Opera offers print at home PDF tickets for selected shows. Each print at home PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. If you purchase more than one ticket, make sure you print out and bring along each separate print at home PDF to the show.

      Apple users and customers with early versions of Adobe Acrobat may see blank details on the print at home tickets. If this is the case, you will need to save the PDF(s) to disk and open the print at home ticket using Adobe Acrobat Reader version 8.0 or above. Download is available here. On a phone or tablet, use the free Adobe App to open your print at home ticket.

      Don’t forget to print all your tickets and ensure the barcode is printed clearly before arriving to the Venue. Once you arrive, you can proceed straight to the ushers scanning tickets and use your printed tickets for entry.

  • Venue Collect Delivery Information
    • Dubai Opera offers the option to have your tickets collected from the Dubai Opera Box Office for selected shows.  The Box Office will be operational daily from 10am – 9pm.  To collect your tickets, the purchaser of the tickets must be present the following at the Box Office:

      • Customer Purchase Email Receipt
      • Credit Card used to purchase tickets
      • Photo ID

      If collecting tickets prior to a show, please ensure you arrive early to avoid queues and delays in entering the Venue.  A lockout period applies to all events for all latecomers.

      If the credit card holder is unable to attend an event and is authorising for another person to collect the tickets on their behalf, they must complete a Letter of Authorisation which can be obtained by emailing boxoffice@dubaiopera.com.

  • Courier Delivery Information
    • Dubai Opera offers the option to have your tickets couriered to your nominated address for selected shows. Tickets bought online will have courier as a delivery option until 10 days prior to the show date. Tickets will be dispatched to the address you have provided in your account registration within one week of your purchase date.If you are not available at the delivery location during the delivery time, shipment will be returned to Dubai Opera Box Office and will need to be collected the day of the event by the purchaser. Courier fee will not be refunded in such cases.

  • Mobile Ticket Delivery Information
    • Dubai Opera offers you convenience and improved access at selected shows with tickets sent direct to your mobile phone. You are able to purchase tickets online and have them sent directly to your mobile phone. You also have the option of sending every person in your booking their own individual ticket via SMS. Alternatively, you may wish to receive all the tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends.

      Helpful tips when arriving at the event:

      If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking

      • Before arriving at the event open your SMS message
      • Once your message has been opened, click on the link to reveal your Mobile Ticket in preparation for scanning
      • Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Mobile Ticket (see the manufacturer’s manual for instructions.)
      • Dubai Opera use hand held scanners, simply present the Mobile Ticket to the usher scanning staff upon arrival for scanning.
      • If you don’t have a smart phone you can click on the link(s) above to view and print your tickets from your web browser.
  • Why hasn’t my ticket been delivered?
    • If your ticket was sent to you via courier, you will receive an SMS once tickets have been dispatched by Dubai Opera. You are then able to use the details in the SMS to track your package and contact the courier company.

      If your tickets was sent to you as a print at home ticket, please check your account to see which email address you used to make the booking and if the email address entered is correct. The email containing your ticket(s) may sometimes be delivered to your Junk Folder, so please check here also.

      If your ticket was sent to your mobile as an SMS, please check your account to see which mobile phone number you used to make the booking and if the number entered is correct. You can also access your ticket via the links in your confirmation email. Simply print these tickets from your web browser and use these to access the Venue on event day.

      Replacement tickets may be arranged for some events, please contact us via boxoffice@dubaiopera.com for assistance. Tickets may also be replaced at the box office on the day when dealing with the original credit card holder.

  • What happens if I change my phone or accidentally delete my Mobile Ticket?
    • Mobile tickets can be reissued to the registered patron.  For assistance with replacement tickets, please contact us via email at boxoffice@dubaiopera.com.  If you have access to your confirmation email you would have received at the time of booking, you can also access your tickets via the links enclosed in that email.  A replacement fee may be charged for the reissuing of tickets.

  • My Print at Home tickets are blank and have no barcode on them, what do I do?
    • Apple users and customers with early versions of Adobe Acrobat may see blank details on the print at home tickets. If this is the case, you will need to save the PDF(s) to disk and open the print at home ticket using Adobe Acrobat Reader version 8.0 or above. Download is available here. On a phone or tablet, use the free Adobe App to open your print at home ticket.

  • Can I have tickets delivered to an address outside of the UAE?
    • Ticket delivery is only available via courier within the UAE. Tickets can still be purchased by international patrons, with the recommended delivery method being print at home ticket or collection from the Dubai Opera Box Office on or before the show day.

  • What happens if I accidentally print the same ticket more than once and bring the wrong tickets to a show?
    • Tickets can be reissued to the registered patron.  For assistance with replacement tickets at the Venue, please visit the Box Office.  A replacement fee may be charged for the reissuing of tickets.

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